How long will it take to receive my Enterpad order?
We use Xpresspost™ to ship small quantity Enterpad orders. The official delivery time for one Enterpad to Canada, Australia, the United States or the Netherlands is about 5 days. However, there can be some additional delay at each country's customs. A reasonable estimate is about 1-2 weeks on average.
Can key acknowledgment beeps be muted on the Enterpad?
Our keypress beep functionality can provide the optimal Enterpad experience by acknowledging every key press. If the Enterpad's lowest setting is still too loud for your work environment, a simple solution is to apply a small piece of adhesive tape to the small speaker outlet hole on the back of the Enterpad. If the volume level is still too high for your work environment, you can use this small utility to permanently mute/unmute the Enterpad keypress beep.
Is it possible to personalize the top front of the Enterpad with our logo?
There are two options for adding your company's logo to the Enterpad:
- Add your logo in the form of a printed sticker. We can handle this pre-delivery or you can add your logo this way after taking delivery.
- Custom print of the overlay protector. This can be achieved during the manufacturing process and we will deliver your custom Enterpad(s) fully personalized. This method is more expensive.
How is the Enterpad VBA different from a standard Enterpad?
There is no substantial difference. A Enterpad VBA is a standard Enterpad (with a USB plug) loaded with the AutoHotkeyRp1.pos file. You can easily transform an Enterpad VBA to a standard Enterpad and vice versa. Please note that only USB Enterpads manufactured beginning in 2012 (serial number CD12XX-XXX and up) can be transformed to a true Enterpad VBA. Older Enterpad can be used to trigger VBA macros the same way other programmable keyboards can do. A true Enterpad VBA can do it a lot better.
Please use the following form if you have a question about the Enterpad that is not answered above, or if you require further clarification to the information provided. We will try to get back to you with an answer within 8 working hours. Thank you.